facebook FAQ - Service Assurance


Quality & Services Relevant information

Though we are using one of the best servers available in market, there might be down time during any natural disasters, some critical issue in server. But normally we guarantee 99.9% up-time.
Yes, normally all the updates will be free of charge accept some the service which does cost us will be paid. To avail this paid upgrades you will have an option to upgrade your subscription plan.
We offer email support to all our customers during normal working Indian hours. Telephonic support will be provided in selected packages only.
Yes for certain condition if the packages does not match your requirement we will help you to meet your requirement.
Yes, all the data which comes/goes to our server will be in encrypted format. All the important data will be stored encrypted. In addition we take daily backup of the system which assures nearly zero loss of the data.